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My instrument is displaying a fatal error

The first thing to try with a fatal error is pressing the reset button. This is in a recess on the base of the instrument, near the serial number sticker.

Image showing the reset button location on the underside of a Rhopoint IQ

Some versions of firmware will power off as soon as a fatal error is encountered. This means that the fixes below will not be possible. In this case, the instrument will need to be returned to Rhopoint.

CodeMeaningCause
1Cannot open config.iniFile system corrupt or Dataflash fault.
2Cannot write config.iniFile system corrupt or Dataflash full.
3Cannot read config.iniFile system corrupt.
4Corrupt data config.iniFile data corrupt.
5Cannot open calib**.datFile system corrupt or Dataflash fault.
6Cannot write calib**.datFile system corrupt or Dataflash full.
7Cannot read calib**.datFile system corrupt.
8Error saving dataUnable to create/write to results file. Dataflash full or faulty.
9Error reading foldersFile system fault, Dataflash probably corrupt.
10RTC oscillator failureMain board hardware failure.
11Cannot create bstats.datDataflash full or faulty.
12Cannot open bstats.datFile system corrupt or Dataflash fault.
13Cannot write bstats.datFile system corrupt or Dataflash full.
14Cannot read bstats.datFile system corrupt.
15Cannot open sysdat.binUnable to open file – UC3B flash corrupt.
16Cannot write sysdat.binFile system corrupt or Dataflash full.
17Cannot read sysdat.binFile system corrupt.
18Cannot open log.txtFile system corrupt or Dataflash fault.
19Cannot write log.txtFile system corrupt or Dataflash full.
20Cannot open cf.binFile system corrupt or Dataflash fault.
21Cannot write cf.binFile system corrupt or Dataflash full.
22Cannot read cf.binFile system corrupt.
23Scanner micro failureMain board hardware failure.
24Error saving stats dataUnable to create/write to stats.csv. Dataflash full or faulty.
25Cannot open passfail.datFile system corrupt or Dataflash fault.
26Cannot write passfail.datFile system corrupt or Dataflash full.
27Cannot read passfail.datFile system corrupt.
28Corrupt data passfail.datFile data corrupt.
29Cannot open summary.csvFile system corrupt or Dataflash fault.
30Cannot write summary.csvFile system corrupt or Dataflash full.
31Cannot delete summary.csvFile system fault, Dataflash probably corrupt.
32Undefined errorMain board hardware error.

Error codes 1-4

Delete config.ini:

  • Make a note/take a photo of the settings selected in the menu
  • Connect the instrument to the PC
  • Make sure hidden folders and system files are visible (control panel -> folder options -> view)
  • Navigate to the instrument (Computer -> IQ-METER)
  • Open the SYSTEM folder
  • Delete config.ini
  • Restart the instrument
  • Check to see if any settings have changed, put them back if required

Error code 2

Error code 2 can be caused by full memory.

  • Connect instrument to PC
  • Open DATA folder and back up any measurement data required
  • Select “Delete all batches” from the menu

Error codes 5-7

This error must be resolved by an accredited service agent.

Error code 8-14

Check to see if memory is full – if so, delete readings. They can be backed up and archived with a PC. If this problem persists, or the memory was not full, then the instrument must be returned to an accredited service agent.

Error code 15 – 17

For error code 16, make sure the memory is not full. If this does not resolve the error, then the instrument must be returned to an accredited service agent.

Error code 18 & 19

  • Connect the instrument to a PC via USB
  • Delete log.txt and restart the instrument

Error code 20 – 22

For error code 21, make sure the memory is not full. If this does not resolve the error, then the instrument must be returned to an accredited service agent.

Error code 23

Make sure the reset button has been pressed. If this does not resolve the error, then the instrument must be returned to an accredited service agent.

Error code 24

The instrument must be returned to an accredited service agent.

Error codes 25 – 28

For error code 26, make sure the memory is not full. If this does not resolve the error, follow the rest of this procedure.

  • Make sure system files and hidden folders are visible (control panel -> folder options -> view)
  • Delete passfail.dat from the SYSTEM folder on the instrument
  • Restart the instrument and retest

Error codes 29 – 31

For error code 30, make sure the memory is not full. If this does not resolve the error, follow the rest of this procedure.

  • Back up the DATA folder if required
  • On the instrument select “Delete All Batches”
  • Restart the instrument
  • If the error is not resolved, then the instrument must be returned to an accredited service agent

Error code 32

The main board requires replacing – return to Rhopoint.

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